A private practice, on purpose.
One technologist. A short list of clients. A direct line.
The person who answers is the person who fixes it.
Most IT support is built for companies. Tickets, queues, a different voice every time. That works for an office of two hundred. It doesn't work for a household.
Offstage is built the other way round. One technologist. A short list of clients. A direct line. The person who answers is the person who fixes it, and they already know that the printer in the study is the difficult one.
The name comes from the theater. The audience sees the performance. They don't see the people in the wings who make sure the lights come up on time. That's the job: make sure everything works, and stay out of the way.
How we work
Plain language.
No jargon. You'll never be made to feel you should have known.
Discretion as a habit.
What we see stays with us. Confidentiality agreements welcome.
Small on purpose.
One technologist can only look after so many households well.
Nothing to sell.
No margin on equipment. If something needs buying, you pay cost.
Your own technologist, on call.
Tell us a little about your setup. We'll take it from there.