Remote IT support for you and your household.
Remote is the full membership, wherever you are in the United States, New York City included. You get a direct line to one technologist who knows your setup and can fix most things from anywhere.
From$750a month
Request an introductionWhat a call looks like
You call, text, or email.
Describe it however you like. "It's doing the thing again" is a perfectly good start, and often all we need.
We connect.
With your approval, your technologist joins a secure screen share and works while you watch or get on with your day.
It's handled.
You get a short note on what was wrong and what was done. It goes in your file, so next time is even faster.
What's included
- A direct line to your technologist
- As many requests as you need, one flat price
- Remote help for you and your household
- Phones, computers, printers, Wi-Fi, and accounts
- Your setup on file, so nothing is explained twice
- Available everywhere, New York City included
What you can call about
- Email & calendars
- Phones & tablets
- Computers
- Printers & scanners
- Video calls
- Software & subscriptions
- Wi-Fi & home networks
- TVs, streaming & smart home
- Accounts & passwords
- Scams, pop-ups & viruses
- Hacked accounts
- Backups & photos
- Storage that's full
- New devices
- Wiping & retiring devices
- Repairs & replacements
- Travel
- Children's devices
- Legacy access
- Everything else
When remote isn't enough
Some jobs need hands. If you're in New York City, the In Person membership adds visits. Elsewhere, we'll walk you or someone in your home through it, step by step.
Questions
No. One flat monthly price covers as many requests as you need.
Sessions start only when you approve them. You can watch everything that happens and end the session at any time.
Yes. Membership covers your household, not just you.
An internet connection and the device that's misbehaving. If the problem is the internet connection, a phone call will do.
Most things can. For the rest, we'll walk you or someone in your home through it. In New York City, the In Person membership adds visits.
Yes. Remote covers everywhere in the US, New York included. If you'd like visits as well, that's the In Person membership.
Your own technologist, on call.
Tell us a little about your setup. We'll take it from there.