There's no list of what's covered. These are the things people call about most.
"I can't get my email on my phone." "It sends from my laptop but not my iPad." Mail and calendar problems are almost always a setting, a password, or two devices disagreeing. We find which, fix it, and make sure every device shows the same thing.
New phone, old phone, or one that has run out of room. We move everything across, including the photos, messages, and logins people usually lose, and set it up the way you had it.
Mac and Windows. We speed up the slow ones, set up the new ones, and deal with updates, storage, and software that has stopped cooperating.
Printers fail in more ways than anything else in the house. We get yours connected to every computer and phone that needs it, and write down how, in case it forgets.
Zoom, FaceTime, Teams, and Meet. Cameras that won't switch on, microphones nobody can hear, and a setup that works every time.
Installing and updating the programs you rely on, moving them to a new computer, and untangling which subscriptions you're actually paying for.
Dead spots, slow rooms, and connections that drop in the middle of a call. Remotely, we can diagnose and reconfigure most networks. In New York City, we can come and fix the hardware too.
Televisions and streaming boxes that won't connect or stay signed in, speakers, doorbells, thermostats, and the apps that run them.
Locked out of your email, your Apple Account, or your Google account. We work through recovery with you, then set things up so it doesn't happen again: a password manager, two-factor codes, and recovery options that actually reach you.
A warning that fills the screen, a call from "Microsoft", an email that looks almost right. Ask before you click. If you already did, we'll clean up and check nothing was left behind.
A password that stopped working, emails you didn't send, a sign-in alert from somewhere you've never been. We get you back in, shut the door, and go through everything else the account could reach.
If your laptop disappeared tomorrow, what would go with it? We make sure the answer is nothing: automatic backups, photo libraries in one place, and a check that restoring actually works.
"Storage full" on a phone, a computer, or in iCloud or Google. We work out which one it really is, clear it safely, and make sure it doesn't cost you any photos.
A new phone, tablet, or computer set up properly, with everything moved across from the old one and nothing left behind.
Before a computer, phone, or drive is sold, donated, or recycled, it should be properly erased. We move what you want to keep, securely wipe the rest, and sign you out of everything tied to it.
When something is physically broken, we work out whether it's worth fixing, tell you plainly, and set up the replacement if it isn't.
Phones that work abroad without surprise bills, hotel Wi-Fi, and making sure you can reach your files and accounts before you leave.
First phones and tablets set up sensibly: screen time, purchases, and what they can and can't reach.
Legacy contacts and shared access set up now, so your family can reach photos, documents, and accounts later.
Ask. The answer is usually yes.
This list isn't exhaustive. If it's yours and it has a screen, a password, or a plug, ask.
Tell us a little about your setup. We'll take it from there.