Facebook or Instagram account hacked
Use Meta's own recovery pages, and do it quickly. The longer someone else is in, the harder it is to get the account back.
What's usually going on
Someone has your password, usually from another site's leak or a fake sign-in page, or they talked you out of a code. They often change the email and phone number on the account straight away, then use it to message your friends with scams.
Worth trying first
Start at the official page.
Facebook: facebook.com/hacked. Instagram: instagram.com/hacked. Type the address yourself. These walk you through proving the account is yours.
Check your email for a message from Meta.
If your email address was changed, Facebook usually sends a message to the old one, from security@facebookmail.com, with a link to undo it. Act on that first.
Secure your email account too.
If your email password is the same as your Facebook one, change the email password first, from a device you trust. Whoever has one may have both.
Once you're back in, lock it down.
Change the password, turn on two-factor authentication in Accounts Center, and check where you're logged in. Log out of every session you don't recognize.
Tell your friends.
Let people know not to trust recent messages from you, especially any asking for money, codes, or to vote for something.
When to hand it over
If the recovery pages keep rejecting you, the email and phone on the account have both been changed, or the account runs a business page or ads. Meta's recovery is slow and some accounts can't be recovered. We'll take you through the steps that exist, secure everything else, and tell you honestly if the account is gone.
Your own technologist, on call.
Tell us a little about your setup. We'll take it from there.