Gmail or Google storage full
Your Gmail, Drive, and Photos all share one allowance. When it's full, new email stops arriving.
What's usually going on
Every free Google account gets 15 GB shared across Gmail, Google Drive, and Google Photos. Years of attachments and phone photos fill it. Once it's full, Gmail can't receive new messages and photos stop backing up.
Worth trying first
See what's using it.
Go to one.google.com/storage while signed in. It shows how much each of Gmail, Drive, and Photos is using, and offers a tool to clean up.
Find large emails.
In Gmail's search box, type larger:10M and press Enter. Delete messages with big attachments you no longer need, then empty the Trash and Spam folders.
Sort Drive by size.
In Google Drive, open Storage from the side menu to list files from largest to smallest. Old videos and backups are often there.
Check Google Photos.
Videos take far more space than pictures. Make sure any you delete are safely kept elsewhere first.
Or buy more space.
A Google One plan adds storage for a modest monthly fee and can be shared with your family. Sometimes that's the sensible answer.
When to hand it over
If you've got years of email and photos and you're not sure what's safe to remove, or the family's accounts are all full at once. We'll clear what can go and set up storage that the whole household can share.
Your own technologist, on call.
Tell us a little about your setup. We'll take it from there.