Wi-Fi keeps dropping, or the internet is slow
First find out which it is: the Wi-Fi inside your home, or the internet coming into it. They have different fixes.
What's usually going on
"The internet is slow" can mean the line from your provider is slow, the router is struggling, or the Wi-Fi signal is weak where you're sitting. Restarting everything helps for a day because it hides which one it was.
Worth trying first
Test next to the router.
Stand beside the router and run a speed test on your phone. If it's fast there and slow elsewhere, the problem is Wi-Fi coverage, not your internet service.
Test with a cable.
Plug a computer straight into the router with a network cable. If it's still slow, the problem is the provider or the router, and it's time to call them.
Restart in the right order.
Unplug the modem and the router. Wait a minute. Plug in the modem, wait until its lights settle, then plug in the router.
Count what's connected.
Cameras, TVs, speakers, and backups all share the line. A backup or a large upload running in the background can slow everything else.
Check the age of the router.
A router more than five or six years old is often the weak point, especially one supplied by the provider.
When to hand it over
If it drops at the same time every day, only in certain rooms, or only on certain devices. Those patterns point to something specific, and we can usually find it remotely.
Your own technologist, on call.
Tell us a little about your setup. We'll take it from there.